Journey Leader, Leaders Journey, Leadership Journey, Journey to Excellence, Executive Coach, Life Coach, Leadership Training, Management Training, Sales Training, Communications Training, Delaware, Pennsylvania, New Jersey, Maryland, Philadelphia

ICEO International Certified Chief Executive Officer PARTIAL LIST OF CLIENTS OF EXCELLENCE Associated Builders and Contractors Accenture University of Delaware Centocor Orthaagenix Johnson & Johnson Temple University McNeil Labs Widener University Bonafide Mortgage Gunnip and Company Abington Memorial Hospital Pfizer Wilmington Trust Dawn Training Centre MedRisk Wholsen Construction Bancroft Construction UniGlobe Travel Ameriprise Bassett, Brosius and Dawson Pursers Office Creedon Controls Bowman Printing Christiana Care Health Systems American College of Physicians Diamond Technologies Medical Society of Delaware Corporate Education Delaware, Philadelphia, Pennsylvania Skills Training Organizational Development Adult Education Delaware, Philadelphia, Pennsylvania Continuing Education Delaware, Philadelphia, Pennsylvania Professional Development Delaware, Philadelphia, Pennsylvania Master Journey Leader is a National Award Winning Firm of Excellence in; Sales Training Philadelphia, Pennsylvania, Wilmington, Delaware, Executive Coach, Life Coach, Entrepreneur Coach, Sales Coach, Career Coach, Media Coach, Organizational Development, and Professional Corporate Educator. Continuing education, Adult education Leadership Training, Management Training, Sales Training, Customer Service Training, Team Building, Philadelphia, Pennsylvania, Wilmington, Delaware, New Jersey, Baltimore, Maryland, Washington DC, Virginia, New York, South Carolina, North Carolina, West Virginia Sales Training Philadelphia, Sales Training Pennsylvania, Sales Training Delaware, Sales Training New Jersey, Sales Training Baltimore, Sales Training Maryland, Sales Training Virginia, Sales Training Washington DC Executive Coach, Philadelphia, Pennsylvania, Wilmington, Delaware, New Jersey, Maryland, Virginia, Washington, DC., New York, South Carolina, North Carolina, West Virginia Life Coach Philadelphia, Pennsylvania, Career Coach, Media Coach, Sales Coach Philadelphia, Pennsylvania, Delaware, Maryland, Virgina, New Jersey, New York, and Washington, DC.  Pursuit of Customer Service Excellence Pursuit of Customer Service Excellencetm Professional Customer Service Certification Training "If you miss the bullseye by .001mm  you may not have another shot" - Dan Rodgers Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York Today's companies face a collision of competitive forces that make continued growth, differentiation and long-term business stability far more difficult. An explosion of consumer choice, nearly ubiquitous information, a torrent of targeted marketing messages, and an increasingly sophisticated and demanding customer have conspired to dilute the traditional product and service advantages companies once enjoyed. What's needed is a great customer service training program to pursue excellence. While the notion of great customer service seems like some utopian ideal, the implications of accepting anything less are alarming. Consider these statistics: * 80% of a company's interaction with its customers is through customer service * 92% of customers form their opinion about a company based on the call center * 68% of customers will switch brands based on a poor service experience * only 2% of customers actually complain about a poor experience * 75% of companies will continue to fail to meet customer expectations for service excellence * It costs up to 10 times more to acquire a new customer than to keep a customer And, to compound the problem, customer service interactions are increasing by as much as 30% year over year according to recent Giga Group research.  Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York Learning to providing better, faster service is what will keep your customers coming back.  That is why we created "Pursuit of Customer Service Excellencetm" to guarantee your success!! Pursuit of Customer Service Excllencetm will give you the competitive advantage you need to survive in a tough business climate. In today's customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team's and company's performance. This customer service training gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage. Journey Leader Excellence in Customer Service Training. Who Should Attend Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners as well as managers who want to reinforce their skills and train their staffs. How You Will Benefit Deliver service by design rather than service by recovery Deliver better, faster service and increase customer satisfaction Learn how to gain repeat business Know what customers expect Increase your credibility with customers and your value to your organization Manage stressful situations more effectively Recognize the signals of customer irritation and how to respond appropriately and assist in quickly finding a workable solution to your customer's problem Journey Leader Excellence in Customer Service Training What You Will Discover The benefits of Pursuit of Customer Service Excellencetm Focusing on customer service training success How customer service creates revenue Why customer satisfaction is based on perceptions Focusing on customers' top expectations to save time and reduce stress Managing customer expectations by personality and behavior style Dealing with difficult customers Responding effectively to specific customer behaviors How to turn merely satisfied customers into extremely satisfied customers How to shift from the telling mode to the questioning and listening mode, and The ten commandments of Customer Service Excellence Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York Journey Leader Vision: The Journey Leader's experience with their clients is relevant to any organization looking to create differentiated service levels.  To achieve this through Pursuit of Customer Service Excellencetm, three key steps are required:  first, the development of a compelling business case and strategic rationale for enhancing the role of the customer service function - particularly around the integration of sales, sales management and customer service training; second, the discovery of "quick wins" - significant improvements that don't require technology enablers - to help build engagement and momentum.  Lastly, technology enablers that can speed, track and signal quick intervention options.  The Pursuit of Customer Service Excellencetm is the Journey to Greatness. The best in Customer Service Training.  Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York Customer Service Training Locations: Delaware, Pennsylvania, Philadelphia, Maryland, New Jersey, New York, Virginia, Connecticut, Massachusetts, Rhode Island Ohio, North Carolina, South Carolina Tennessee, West Virginia Customer Service Training Cities: Philadelphia, Wilmington, Dover, Cherry Hill, Newark New York City, Washington DC, Baltimore Allentown, King of Prussia, Gettysburg, Pittsburgh, West Chester, Trenton, Princeton Journey Leader is also Delivering Nationwide and Worldwide Training, Coaching and E-Learning!! Customer Service Training Delaware, Customer Service Training Wilmington, Customer Service Training Pennsylvania, Customer Service Training Philadelphia, Customer Service Training New Jersey, Customer Service Training Maryland, Customer Service Training Baltimore, Customer Service Training Newark, Customer Service Training New York

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